At voidskip, we strive to provide high-quality digital entertainment. This policy outlines the terms regarding refunds and cancellations for purchases from www.voidskip.com, operated by FUN TALES PTE. LTD. (UEN: 202037461D).
1. Nature of Digital Sales
All products on this Site are pre-configured digital download packages. Due to the intangible nature of these assets, our service is based on instant fulfillment. A transaction is considered legally concluded once the download link or access key has been dispatched to your registered email address.
2. EU Consumer Rights & Statutory Waiver
In accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU):
Performance of Service: By finalizing your purchase and initiating the digital delivery, you provide your express prior consent to begin the performance of the contract immediately.
Waiver of Withdrawal: You explicitly acknowledge that once digital delivery has commenced, you forfeit your 14-day “right of withdrawal” (the statutory “cool-off” period). Consequently, all digital sales are final and non-refundable.
3. Limited Refund Eligibility
Refunds are only evaluated on a case-by-case basis under the following strict conditions:
Non-Delivery: If you have not received your digital assets within 24 business hours of a successful payment, and our support team is unable to resolve the delivery issue.
Verified Technical Defect: If the digital asset is proven to be corrupted or defective, and our technical team cannot provide a functional replacement or fix within a reasonable timeframe.
Exclusions: Refunds will not be granted for “change of mind,” hardware/software incompatibility, or lack of proficiency in using the pre-made assets.
4. Cancellation Policy
Our order fulfillment is automated via Stripe for immediate delivery. Therefore, orders cannot be cancelled once the payment has been authorized. We encourage customers to review their cart thoroughly before completing the transaction.
5. Friendly Resolution vs. Disputes
We are committed to customer satisfaction. We strongly encourage customers to contact us directly at infinite@voidskip.com to resolve any issues before initiating a dispute with their bank.
Response Guarantee: We aim to address all refund-related enquiries within 24 business hours.
Security Audit: Please note that frequent or unjustified dispute filings may trigger a security review of your account to protect our platform’s integrity.
6. Contact Information
- Entity: FUN TALES PTE. LTD.
- Reg No: 202037461D
- Email: infinite@voidskip.com
- Office: 642 Choa Chu Kang Street 64, #06-79, Singapore 680642