Welcome to the voidskip Help Centre. We are dedicated to ensuring your “Infinite Jump” experience is seamless, secure, and transparent. Our support structure is meticulously aligned with European Consumer Protection Standards and global digital safety protocols.
1. General Information
What is voidskip? voidskip is a premier brand for curated virtual game packages. We are owned and operated by FUN TALES PTE. LTD. (Reg: 202037461D), based in Singapore.
Are the games/game files original? Yes. Every visual and software element on our platform is either an original creation of voidskip’s in-house team or sourced via verified royalty-free licensing. We uphold 100% intellectual property integrity.
2. Payments & Security
How do I pay? We accept all major credit/debit cards (Visa, Mastercard, AMEX) and authorised digital wallets.
Is my payment information secure? We implement enterprise-level security. Your sensitive card data never touches our servers; it is processed through fully encrypted, PCI-compliant payment gateways. This ensures your financial information remains private and inaccessible to unauthorised parties.
3. Digital Delivery (Instant Access)
When will I receive my package? Delivery is instant. Upon successful transaction verification, you will receive an automated delivery email to your registered address.
Do I get a tracking number? No. As our products are 100% virtual, there is no physical shipping. Your proof of delivery consists of our automated delivery timestamp and the confirmation email. Please ensure your inbox is not full and check your spam folder.
4. Refunds, Cancellations & Technical Support
Can I get a refund? In alignment with EU Consumer Rights (Article 16), once digital content is delivered or accessed, the sale is final. By purchasing, you explicitly waive your 14-day right of withdrawal.
What if there is a technical issue? We stand by our products. If you encounter any technical faults, please contact us immediately at infinite@voidskip.com. We pledge to resolve or replace faulty content within 24 hours.
Billing Enquiries: Before initiating a dispute with your bank, please reach out to us first. Most issues can be resolved faster through our dedicated support team.
5. Licensing & Permitted Use
Do I own the assets? Your purchase provides a Limited Usage Licence for personal enjoyment within the game environment. FUN TALES PTE. LTD. retains all copyrights to code, art, and music. Redistribution, reverse-engineering, or commercial resale is strictly prohibited and protected under international IP laws.