This Digital Delivery Policy outlines the terms governing the purchase and delivery of virtual game packages from www.voidskip.com, owned and operated by FUN TALES PTE. LTD. (Reg: 202037461D).

1. Nature of Digital Assets

All products available on this Site are pre-configured digital playable game packages. Our service model is strictly defined as a “ready-to-use” digital sale:

  • Instant Fulfillment: Upon successful payment authorization, our system automatically dispatches the digital assets or secure access links to your registered email address.
  • One-Time Sale: All transactions are for standard, pre-made packages. We do not provide bespoke design, custom software development, or post-purchase modifications.
  • Completion of Sale: A transaction is legally considered concluded and “delivered” upon the successful electronic transmission of the digital game files.
2. Delivery Method & Proof of Fulfillment

No Physical Shipping: As our products are 100% intangible, there is no physical shipment, and no physical tracking numbers will be provided.

Electronic Execution: Digital delivery is executed via email or direct download link within minutes of transaction approval.

Verified Proof of Delivery: In place of a shipping label, we utilize automated delivery confirmation timestamps and internal server access logs (tracking the timestamp and IP address of the download). These records serve as our official “Proof of Delivery” for compliance and dispute resolution purposes.

3. European Consumer Rights & Waiver of Withdrawal

In strict accordance with the EU Consumer Rights Directive (2011/83/EU) regarding the supply of digital content:

  • Exclusion of Withdrawal Right: By completing your purchase and initiating the digital delivery (e.g., clicking a download link or receiving an access key), you provide prior express consent to begin the performance of the contract.
  • Acknowledge of Final Sale: You explicitly acknowledge that you waive your statutory 14-day right of withdrawal (the “cool-off” period) once the digital delivery has commenced. Therefore, all confirmed sales are final and non-refundable.
4. Technical Assistance & Fulfillment Issues

If you do not receive your delivery email within 15 minutes of purchase:

  • Please verify that your registered email address was entered correctly.
  • Check your “Spam” or “Promotions” folders.
  • Contact our support team at infinite@voidskip.com for immediate manual re-delivery. We aim to resolve all technical delivery enquiries within 24 hours.
5. Corporate Transparency
  • Entity: FUN TALES PTE. LTD.
  • Registration Number: 202037461D
  • Address: 642 Choa Chu Kang Street 64, #06-79, Singapore 680642
  • Official Contact: +65 6465 1986